Product Information & FAQs

Product Information
Product Questions
Downloading
Orders/Account
Lightbox

Product Information

We have taken great care to ensure that our images are of the highest quality and projector compatible. Every images is individually corrected and sized horizontally so that all will easily adapt to your projector or TV screen. The higher resolution images can also be used for your printing needs, please see our "Terms of Use" before purchasing images for print.

1. Projector
Sized to 1024 x 768 pixels, and are designed for today's digital projects. Ratio 4:3. The 4:3 ratio is also the same ratio as a computer screen.

2. TV-NTSC*
The NTSC images are sized to properly display on TV without distorting the image. NTSC is mainly used in North America. Sized to 720x480 pixels. Ratio 4:3.

3. TV-PAL*
The PAL images are sized to properly display on TV without distorting the image. PAL is used in most European countries. Sized to 720x576 pixels. Ratio 4:3.

4. HD (High Definition)
All our high definition images are designed to be used on high definition equipment. There are many different size formats for HD 1080i, 1080p, 720p and 480p, all formats are at a 16:9 ratio (wider screen than NTSC). As the ratio remains the same our images will work with all these formats.

5. Print
The printed images are supplied at 2400x1800 or 3000x2250 at 300 dpi. They are all supplied at the 4:3 ratio, and can be used at print sizes up to 12"x9". Please see our "Terms of Use" before purchasing images for print.

* TV Use Only. Aspect Ratio adjusted to work for TV

Product Questions

1. Will the text and logo be on the images I purchase?
The text & logo on the Preview images is called a watermark. The purpose of the watermark is to prevent use of the low resolution preview images. Watermarks do not appear on the purchased images.

2. What is the Extended Licenses?
The extended license allows you to use the images for print resale (i.e. magazines, postcards, calendars, CD covers, etc.). Not intended for online use- digital image is not to be packaged or resold in any way- in whole or in part.

3. Can I use your images for uses other than what you describe?
There are some acceptable uses that have not been specified in our terms of use, if you have a question about how an image may be used that is not covered please email by using the form in the contact section.

4. How can I narrow down the search that is returned?
Click on "Advanced Search" under the search box and choose match "all key words". It is best to enter at least two words, e.g. "red fire".

5. Will the files work in PowerPoint?
YES. The projector format will work best in PowerPoint. Use the insert background command or insert picture to import them into PowerPoint.

6. Will the files work in Worship Software?
YES. The projector format will work best in all the major worship software.

Downloading

1. Why can't I open the files I downloaded?
All files are compressed prior to downloading; this allows us to provide you with a smaller download (reducing download time), as well as package multiple images together in one download. To uncompress these files, you will require a free version of WinZip. To download WinZip, go to www.winzip.com.

2. When I try to open my download there is nothing there.
When the download window pops open, you have to choose 'Save' (not 'Open') in order for your files to appear. You will need to specify a download location where you want the files saved- that is where you will open them from.

3. Can I re-download an image I purchased if I need to?
YES. Your order history is saved under your account. When you login you will be able to view and download any and all previous purchases at any time.

4. How do I find the files I purchased?
Use this tutorial "windows file explorer" to learn how to locate files. If you are unsure of where you downloaded your files, you can also re-download them and take note of where they are downloading to.

Orders/Account

1. Why can't I  use my Email Address to create a new Account?
The system will only allow you to create one account under your email address, to have your password emailed to you click on "Forgot your password?"

2. Why does my order show as ‘Pending’ on my account page?
If the status of your order is "pending", your order is incomplete and the payment did not go through. Please return to "Checkout" to complete order.

3. What currency are your prices in?
All our prices are in US funds. Taxes (GST) will be added to all Canadian orders.

4. Can I have my order shipped to me on a CD?
All orders are by instant download only. We do not ship out CDs of your order. Once you have downloaded the product you can burn a backup copy onto a CD. If you have a larger order ($100+) and would like to receive them on CD please contact us using the Contact Form.

5. Why can’t I use the ‘Send to a Friend’ or ‘Email lightbox’ features?
You may have a pop-up blocker installed that is preventing the email window from appearing. You need to turn it off in order to use these features.

6. Can I get a discount for purchasing multiple images at once?
YES. We offer bulk purchasing discount via the coupon codes listed below:

Projector, TV-NTSC, TV-PAL: 
Purchase 10 or more images at a discounted price of $2.25 each. Enter coupon code "10-pack" during checkout.

HD:
Purchase 5 or more HD images at a discounted price of $3.75 each. Enter coupon code "HD5-pack" during checkout.

Lightbox

1. What is the lightbox?
The lighbox is a place to save images. It can be used to store your favorites for later viewing or purchasing; or, it can be used to compare several images side-by-side.

2. How do I add images to my lightbox?
To add images to your lightbox simply click on the box below the right-hand corner of the thumbnail. A checkmark will appear to indicate the image has been successfully added.

3. When I return to your site my lightbox has been emptied, why?
The lightbox uses cookies to remember the images you have selected. If your internet settings are set up so cookies are blocked or disabled the lightbox will always show as empty. You need to adjust your browser settings to allow cookies.